RAY STA. CRUZ
Senior Technical Support Consultant
📧 [email protected] 📍 Bacoor, Cavite, Philippines 🌐 portfolio.howitdoit.com
Embedded Files
Professional Summary
Professional Summary
Results-driven IT Consultant with 10+ years of experience in software and database support, systems administration, and network operations. Skilled in Tier 1–3 troubleshooting, Actian Zen PSQL, Microsoft SQL, and Windows Server management. Proven collaborator with developers, client and vendors, delivering end-to-end solutions and structured documentation.
Experienced in mentoring teams, improving escalation processes, and driving service quality. Currently engaged as a freelance Senior Technical Support Consultant for an Australian-based client and open to remote or hybrid opportunities.
Technical Support & Troubleshooting
Tier 1–3 support • Remote diagnostics (LMI, RDP, VNC) • Root cause analysis • Application installation & configuration • Knowledge base documentation
Operating Systems & Servers
Windows Server Administration (AD, DHCP, DNS, FSRM) • Windows 10/11 • Basic Linux administration
Networking & Security
LAN/WAN setup • Cisco routing & switching • VPN configuration • ISA Server • GFI Web Monitor • Kaspersky Admin Kit • Firewall management
Database & Business Applications
Actian Zen PSQL • SQL Server • Crystal Reports • SAP user administration • Report generation & data validation
Tools & Platforms
Microsoft 365 • Outlook • Excel (data balancing, formulas) • TeamViewer • LogMeIn
System Administration & Infrastructure
Server maintenance • Virtualization (basic) • File & printer sharing • IT documentation • Backup & recovery
Soft Skills & Leadership
Mentoring • Process improvement • Documentation • Cross-functional collaboration • Training delivery • Client communication
Experience Highlights
Experience Highlights
Senior Technical Support Consultant
Senior Technical Support Consultant
Tier 2–3 software and database support
Knowledge Base documentation project contributor
Training and mentoring for team members
Technical Support Consultant → Senior Role
Technical Support Consultant → Senior Role
Software troubleshooting, SQL & Crystal Reports
Process optimization, team mentoring
Promoted to Senior for consistent performance
System & Network Administrator
System & Network Administrator
Managed enterprise IT infrastructure (AD, DHCP, FSRM)
Implemented LAN/WAN setup, security systems, SAP user management
Deployed from PH branch for strong technical performance
Educational Background
Educational Background
BS Computer Engineering
Associate in Computer Science
Business High School
Certifications & License
Certifications & License
Cisco Certified Network Associate
CCNA Modules 1–4 Fast Track
Linux System Admin
Call Center Training Program
Page updated
Google Sites
Report abuse